Customer Support - Beta

Revolutionizing genomic science. One molecule at a time.

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Introducing the Helicos Service & Support portal!  You now have 24-hour access to the materials you need to run your experiments.  Use this site to find software updates, communicate with your support team, and more.  Soon you'll be able to order consumables through this site, but for now please contact your Helicos representative to place an order.

Documentation & Support

HelicosBio.com is where you'll find general information about the products and services offered by Helicos BioSciences, including sample data, spec sheets, product literature, and investor information.
When working with Helicos reagents, you should always have a copy of the MSDS around in case of emergency.  Documentation is available in English and French.
Customer information is at your fingertips through our directory.
Technology Demo - tSMS: How It Works
View this 6-minute Flash presentation to learn more about true Single Molecule Sequencing and how Helicos succeeded in enabling Direct DNA measurement of genetic samples.

Welcome!

Thanks for coming to the Helicos Support site.

Helicos BioSciences is revolutionizing genomic science by providing the tools you need to conduct experiments at unprecendented levels of speed and accuracy.
 
We've designed this site to be amazingly simple to use. It now includes software and firmware downloads, important documentation, personalized, private discussion forums, and direct channels of communication with your Helicos support team.
 
Again, we sincerely appreciate your interest in Helicos and your use of our products and services. If you have any questions or problems with this site, please contact our service department.
 
Sincerely,
Helicos BioScience Corporation 
 

 
Attention Customers: This site is currently being beta tested, and is currently only in use by Helicos staff. Your support team will notify you when the site is ready for operations.
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